BRUSH CLUB - FAQs 

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SUBSCRIPTIONS

What's included inside each Triple Bristle Starter Kit?

Each Triple Bristle Starter Kit includes:

  • Sonic Handle (battery operated)
  • Triple Bristle Starter Brush Head
  • Tongue Cleaner
  • Two AA Batteries
  • Brush Head Cover
  • BioMin Travel Size Toothpaste*

* We include a bonus item in every replacement head shipment. Your Triple Bristle toothbrush will also be covered by a LIFETIME WARRANTY as long as you remain a brush club member.

What is the brush club payment and subscription schedule?

In the first shipment when you receive your starter kit, it contains a "starter" brush head designed to last 30-45 days. This gives you the opportunity to try the Triple Bristle and decide if it's for you.

The 30 day and every 90 day replacement head shipments contain "premium" brush heads that have blue indicator bristles that fade over time and last up to 90 days.

What happens if I cancel my replacement head shipment? 

Canceling your subscription, voids the Lifetime Warranty. You're in full control of your subscription, you can cancel anytime.

You must cancel 72 hours prior to your next replacement head shipment.

No returns or refunds on starter kits or replacement heads once they have been shipped or received.

How do I install or change the batteries in my Triple Bristle toothbrush?

Two AA batteries (included) are required for the Triple Bristle battery operated toothbrush model to vibrate.

Although there are instructions in the manual that show you how to change the batteries, we also have additional instructions and a video to help you.

Instructions:

  1. Unlock the bottom by twisting counter-clockwise "Open/Install" position.
  2. PULL (do not twist) off the bottom.
  3. Insert 2 AA batteries following the +/- guide inside the handle
  4. Line the cap and handle notches up, place the battery cover onto the handle, push down and twist the dial on the battery cap clockwise towards "Close" position.

Still having trouble? Watch the video with instructions here: 
https://youtu.be/dFR_le_nA10

What are the three brush modes of the Triple Bristle toothbrushes?

There are three cleaning modes on the Triple Bristle toothbrush sonic handle - High, Sensitive, and Massage.
For those who have never used an electric toothbrush before we recommend that you start by using the "Sensitive" mode for the first few weeks so that you can get used to the vibration.

Three Brushing Modes:
  • High (H) - Use this after two weeks or if you are used to a sonic toothbrush
  • Sensitive (S) - Start here, work your way up
  • Massage (M) - For those who prefer a pulsing vibration

Where do I put the toothpaste? 

Put a pea size amount of your favorite toothpaste in the middle of the two bristles like so:

where to put the toothpaste

Are Triple Bristle toothbrushes safe for children?

The Triple Bristle Toothbrushes are not intended for use by children under the age of 6. However, we do have a Triple Bristle kids model! You can find more information here.

ORDERS & SHIPPING

Where do I login to manage my subscription account?

Login and manage your Triple Bristle account here.

If you are prompted to validate your information even after you have already created a "brush club" subscription account with us in the past, it might be due to the fact we recently changed and improved our customer portal and need to reverify your information.

With our new customer dashboard, you will be able to view/manage your subscription(s) and retail orders in the same place.

Which shipping method and carrier do you use for shipping within the United States?

We ship using joint services from the US Post Office and UPS. Orders are shipped within 24 hours, given there are no issues with payment processing or it is not a weekend or Federal Holiday. You will receive an email from Triple Bristle with a tracking number once your order ships.

Can I return my Triple Bristle Starter Kit? 

We DO NOT issue refunds for the Triple Bristle Starter Kit. If you no longer want to be a part of the brush club and receive auto brush head shipments, you can cancel anytime by logging into your Triple Bristle account here and clicking the "manage subscription" tab from your account page.

However, in the event something malfunctions with the sonic handle, you are covered by a lifetime warranty as long as you are subscribed to the brush club. If you need to file a warranty claim due to malfunction, you can do so here.

Do you ship internationally?

At this time we do not ship outside the US.

I placed an order but I'd like to change it. What do I do? 

You can modify your order if it has not yet been processed or shipped.

To make changes to an order please email us at brushclub@triplebristle.com or call us at 423-285-5985 (Monday - Friday, 9AM - 3PM EST)

ODDS & ENDS

What is the proper position to start brushing my teeth?

Brushing in quadrants is the most efficient and effective technique. To begin, gently slide the brush down onto your teeth until you feel the bristles engage your gums. Press the power button and slowly glide the brush along your teeth until you have covered all areas. The built-in two minute timer will pause letting you know when it's time to change positions.

How do I clean my Triple Bristle?

To clean your Triple Bristle toothbrush handle and charging base, use a warm damp cloth and gently wipe the external surfaces of the handle and charging base. Please do not use harsh cleaners, as they can damage the plastic. Be sure NOT to immerse the Triple Bristle handle or charging base in water. Avoid getting water on or near the plug.

Keep it fresh, rinse your brush head and bristles thoroughly after each use to remove any extra toothpaste that may still be on the bristles and/or plastic bristle base.

Help! I can't get my brush head off the handle.

Over time, toothpaste can build up in between where handle and the brush head meet. If this happens, try running that area under warm water. Then, simply pull off the brush head with one hand and hold onto the handle with the other. To put a new brush head on, align the brush head bottom hole to the handle stem and push down firmly.

Can I use the Triple Bristle toothbrush while bathing?

We do not recommend using any of the Triple Bristle Toothbrushes while showering or bathing.

Why does my toothbrush pause every so often while I am using it?

Each triple bristle toothbrush was designed to brush your teeth in quadrants. Each sonic handle has a built-in 2 minute auto timer. The toothbrush will pause every 30 seconds so you know when to switch positions. Dentists and Hygienists recommend brushing your teeth for a full 2 minutes, which the triple bristle handle automatically times for you.

However, if you want to save time, use the triple bristle toothbrush for 40 seconds. If you choose to go this route, ignore the vibration pause and count to ten while brushing each quadrant of your mouth. Since the triple bristle brush head totally encapsulates your teeth (basically gives them a hug), it allows you to take less time brushing because you are brushing all sides of your teeth at the same time.

How do I change the brush head on my Triple Bristle Toothbrush?

The ADA recommends you change your toothbrush every 90 days and the triple bristle head is no exception! The triple bristle brush head should be changed every 3 months, when the blue indicator bristles start to fade to white, or if the bristles begin to fray, whichever comes first.

To change your brush head, hold the handle in one hand (it is easiest if the handle is in a straight up position) and grasp the brush head in the other. WITHOUT TWISTING, pull the old head straight off. As long as you are pulling straight, you cannot pull hard enough to damage the product; twisting during removal WILL damage the pin on your toothbrush handle.

If you are still having trouble removing the head, there may be toothpaste trapped in the space where the brush head meets the handle, creating a seal. Rinse the area where the brush head meets the handle under warm water for about thirty seconds and try to remove the head again.

What do I do if my toothbrush is not functioning properly?

Oh no! If you are experiencing a mechanical malfunction with your Triple Bristle toothbrush handle or charging base, please file a warranty claim.

Submit a claim, here.

Where do I register my Triple Bristle toothbrush warranty?

We ask our users to register their Triple Bristle Toothbrush in the event something were to happen to the mechanics of the sonic handle and/or charging base, we have your information. We never want you going without a working toothbrush.

Register your Triple Bristle toothbrush here

Note: If you do not activate the warranty on your product within 30 days of of purchase date, any warranty claim thereafter will be null and void.